We create innovative, inclusive and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing and serving products and services all over the world. Consumer-oriented, we act responsibly all along the value chain, fostering the most agile and efficient solutions, thriving for excellence and powered by technology.
The L'Oréal Augmented Beauty Operations team is recruiting a Business Owner based in Paris area, France.
Our team
As part of L'Oréal Beauty Tech program, many brands are demanding a new kind of products and services, in the form of Augmented Beauty Devices. To support the need, Augmented Beauty Operations is missioned to improve Consumer and Customer Engagement, Experience and Performance through Personalized, Precision and Differentiated Performance Solutions at Scale with right level of Quality, Service, Sustainability and Cost.
In Technology & Data, we are leveraging cloud-native platforms that are transforming the beauty industry and providing unparalleled customer experience. We're creating seamlessly integrated, intuitive and engaging solutions built with cutting edge technology and powered by Internet of Things, Big Data and Augmented Reality. We're harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create the beauty that moves the world.
Your mission
As a Product Owner you will play a key role integrating IoT and Data Framework in products design, with focus on Industrialization, After-sales and Lifecycle as part of an optimized business model.
Your main responsabilities wiil be:
- Promote adoption of core solutions and be the voice of project teams and business
- Define the right data to collect to enable a data-driven operating model and drives the strategy in terms of retrospective and predictive analytics.
- Manage the product strategy for new engaging experiences for customers and consumers to optimize adoption and usage of our products on the field, by leveraging Augmented Reality best-in-class technology.
- Own and drive platform features from ideation through implementation, launch and iterative enhancements and working closely with the design teams to serve new requirements and to promote adoption of new standards
- Drive IoT & Data Framework adoption within projects focusing on customer satisfaction
- Create cross-functional engagement among IT, Operations, R&I, Brands and project teams to streamline communication and processes
- Drive platform initiatives in adequation to projects and business needs
- Focus on data collection to serve data-driven ways of working
- Define AR strategy to optimize customer adoption, user training and cost of operations
- Track industry trends and competitive landscape and define the product roadmap
Your profile
- 5+ years of phygital (physical + digital) product management experience in B2B/B2C
- Bachelor’s degree in Engineering or a related technical discipline a plus
- Strong interpersonal and communication skills
- Able to manage multiple projects and deadlines
- Proven problem-solving abilities
- Fluent in French and English