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Central SingaporeSingapore
Information Systems
Full - Time

This position will be responsible for all aspects of IT operations support, Integrations (for Order Management Platform (OMS), Product support and run, development & enhancement. Ensuring compliance as per group standards & business need. The OMS is used to integrate frontend E-Commerce platforms with backend ERP (Supply Chain and Finance systems)

The Role requires the individual to work closely with internal teams (IT, Key Business Users), OMS Partner, Market Places and to an extent with Digital teams to ensure OMS is running and delivering to its full capability as per agreement.

Key Job Accountabilities:

  • Support, manage, run, Order Management System (OMS). Work closely with OMS Partner Company. Ensure system run (as per agreed SLA’s)

  • Support Integrations: Integrations between OMS, SAP, Digital Platforms, Market- Places, BI & data analytics platforms.

  • Work closely with OMS Partner (SAS model), SAP Team, business supply chain operations teams of ASEAN countries for prompt rectification of any emergencies & incidents.

  • Understand support systems & data flows: Design documents, ability to prepare functional specification documents & validation of the same. Liaise with the local IT teams (OMS, Digital IT, SAP) to ensure inter-dependencies are aligned, informed and drive towards implementation, resolution of the same.

  • Product Information Management: Ensure Master Data, it’s attributes, is flowing well into the platform systems. (Including integration with other Digital Platforms, which will be part of support team’s delivery at OMS end & L’Oreal end).

  • Market Places (E-Commerce companies): Liase with support teams from respective market places, to help with incidents resolution and ensure system data integrity.

  • Track SLAs and monitors the same, push respective teams to facilitate closure of incidents within SLA.

  • Identification of technology risks, process risk: Propose communication and development of “best practice” solutions, and implementation of mitigating controls consistent with company strategy.

  • Develop implementation and enforcement of information security governance compliance requirement to be aligned with OMS partner.

  • Ensure proper documentation. Validate BRD documents and processes. Liase with business for sign-off of such documents and maintain versioning.

  • Support Digital IT initiatives and expansion of system usage.

  • Management of regulatory and compliance requirements: Ensure compliance built in OMS platform.

  • Ensure a healthy balance between real-world risks and the business need for speed, agility, flexibility and performance.

  • Act as the IT liaison to lead communications with internal and external auditors and ensure compliance. (w.r.t. OMS Platform)

  • Execution and monitoring of disaster recovery plans for OMS Platform. (DR Drill and testing)

Education & Qualification:

  • Bachelor's degree from an accredited college or university is required.

  • IT certification. Knowledge of programming language, PL-SQL development, Query Analyzer

Experience / Skills / Abilities Required

  • Total experience 5-8 years. 3-4+ years of experience working in E-Commerce environment.

  • Understanding & working knowledge of Order to Cash (O2C) systems & process. Exposure with hands-on experience with backend systems.

  • Experience with platform promotions, schemes, and bundle deals.

  • Understanding of ecommerce platforms & process flows: Amazon, Shopee, Lazada, etc.

  • Hands on experience in any programming language. Query Analyzer.

  • Extensive exposure & use of Excel, Excel functions. Proficient in handling MS office Suite.

  • Knowledge and understanding of Security Parameters and Data Protection.

  • Basic understanding of SAP platform and SD processes. (exposure & understanding with any ERP system will do)

Other Skills:

  • Have a customer-focused attitude. Good working attitude and strong ownership.

  • Dedication to compliance as reflected in comprehensive policy, standard, and procedure development and implementation.

  • Very good communication skills. Proficiency in English.

  • Able to work under high pressure and be flexible in working extended hours.

  • Be Pro-active and anticipatory in thinking style with ability to understand customer needs and business priorities. Critical thinking and problem solving skills.

  • A good team player, focus on objectives and outcome.

  • Effective at planning and organizing.

  • Adaptability to working culture and environment.