Manchester, PA
Full - Time

SalonCentric, a subsidiary of L’Oreal USA, is the premiere distributor in the United States of salon professional products.  Through its hundreds of stores, national field sales force and sub-distribution network, SalonCentric promotes the finest professional beauty brands and educates stylists on the latest products and trends.


The Operations Excellence Analyst works closely with internal groups, such as Process Improvement, Operations Management, Inventory Control and Transportation. This role will support distribution center projects in order to provide an efficient fulfillment of customer orders per organizational policies and procedures.


  • Supports management team, providing recommendations and feedback on change initiatives
  • Establishes and maintains performance metrics to measure operational excellence program success
  • Establishes and maintains process excellence program governance, project reviews, communications and training
  • Participates in the development and implementation of new programs and may communicate and/or introduce newly improved processes and sequences within the operation
  • Verifies records for accuracy, tracks data and ensures databases are updated
  • Completes error research and supports communication to appropriate stakeholder to aid in achievement of service and cost objectives
  • Documents departmental procedures and make suggestions for improvements
    • Contributes to and builds partnerships with external vendors/providers/consultants
    • Perform audits on processes/practices and follow up with supervisor for appropriate employee performance management
    • Researches, recommends and/or communicates other resources for employee improvement as necessary
  • Performs other duties and tasks as needed upon request such as but not limited to:  Report generation, information flow to other departments/stakeholders and coordination of special projects


  • Bachelor’s Degree preferred or equivalent combination of education and experience (1-2 years’ experience)
  • Ability to act independently without direct supervision and support a team to accomplish timely objectives
  • Strong computer and analytical skills, SAP knowledge preferred
  • Demonstrated ability to work effectively with employees with limited English skills, Bilingual Spanish preferred
  • Ability to lead group instruction and training activities
  • Excellent verbal and written communication skills     
  • Has a basic understanding of OSHA and safety regulations
  • Six Sigma certification preferred 
  • Strong interpersonal skills, displaying patience and adapting to the key stakeholder
  • Must be able to wear protective eyewear, footwear, hand protection (gloves) and safety vests
  • Broad knowledge and understanding of warehouse operations preferred

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