As a Key Account Manager you will be responsible for the commercial relationships with our key account partners, supporting them to grow their business on an omni-channel basis (Online & Offline)

Responsible for:

-      Growth of the customer set (Online & Offline)

-      Increase market share

-      P&L Management including forecast accuracy

-      Brand equity top execution in chains

Job Accountability:

-      Develop, monitor and manage a portfolio of key accounts, in accordance with the strategy of division and brands

-      Create an annual business plan/trade marketing plan taking into account levers of growth to achieve brand results (sell-in, sell-out, market share) and the profitability of brands within the account for both B&M locations and e-commerce sites.

-      Build specific online activation plan and media activation plan for all brands. Follow up return-on- investment of actions and animations

-      Establish and implement the online & offline plan including trade marketing/animation/ merchandising/training. Follow up return-on- investment of actions and animations. Support the development of the account, including e-retail.

-      Lead or participate in the negotiations with key accounts on key launches, space, location and stock. Establish and develop partnerships and strong relationships with the trade marketing.

-      Drive the performance of their accounts (P & L). Manage stock agreements with trade partners. Monitor contracts/invoices associated with the brand. Prepare and conduct brands strategy meetings with the trade marketing.

-      Orchestrate and coach all account interlocutors. Co-ordinate with other internal departments on key account activity (sales, supply chain, marketing, customer service, education, merchandising, legal department). Represent the key accounts internally.


-      Excellent communication and influencing skills with experience of building relationships virtually and face to face

-      Business development (commerce, planning, e-commerce management, category management, and digital media planning)

-      A solution-oriented mindset with the ability to work accurately at pace and cope with ambiguity

-      A strong stakeholder management experience and the ability to influence at all levels.

-      Strong analytical and problem-solving skills.

-      Ability to analyze data, draw accurate conclusions and communicate key messages succinctly.

-      Strong planning and organization skills – with an ability to appropriately re-prioritize and change as required to meet deadlines.

You are the perfect match if you:

  • You have 3-4 years of experience in a similar role with a focus on client collaboration.
  • Possess excellent communication and negotiation personality skills
  • Are strong in mobilizing cross-functional teams.
  • Experience in Quebec’s market Consumer goods retailers
  • Have strategic approach to short- and long-term actions and planning.
  • Have good Microsoft Excel skills.
  • You are a problem solver with a win-win mindset
  • Are fluent in French and English.

Opportunities at L’Oréal:

·       Representing world’s leading brands in the industry and market leader in region.

  • Dynamic and ever-growing environment with development track for each individual.
  • And a great place to work and more!

L’Oréal Canada is an equal opportunity employer. We are currently in a hybrid work model in/out office.

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