Key Job Accountabilities:

To develop the training action plans, facilitate the appropriate programs, as well as managing service excellence of frontline teams, in line with the strategic objectives of Brands and Divisions.

• Plan, execute and evaluate training programs according to each Brand’s objectives 

• Propose and implement appropriate training tools to enhance employee performance
• Incorporate relevant market trends and consumer insights into the training framework catering to regional specificities

• Participate in designing training activities, exercises, and evaluation for consistent education solution delivery
• Follow up on the training solutions with feedback and regular observations to improve training efficacy and efficiency 
• Evaluate frontline team and individual performance to provide coaching and advice for improvement

• Proactively motivate and provide guidance for frontline teams on the field, as well as promoting collaboration 
• Work closely with all stakeholders and foster collaborative relationships to achieve expected goals 
• Consolidate, analyse, and report on key performance indicators of the ongoing training activities

Requirements:

• Bachelor’s degree or above preferable in Business, Marketing or related discipline or equivalent professional certification 
• Minimum 5 years of experience, preferably in cosmetics and retail environment
• Fluently in both English and Mandarin 
• Makeup Skill will be advantageous but not necessary 
• Demonstrated strong communication and presentation skills to audiences of varying capacity is a must 
• Excellent organization, negotiation, influencing skills is a strong plus
• Strong conceptual, analytical thinking, and problem-solving skills
• Has the aptitude and capacity to motivate, coach and train staff
• Strong sense of aesthetic sensibility and creativity, preferably having an in-depth product and brand knowledge
• High sense of luxury and service excellence is highly preferred  
• Good understanding of FMCG or beauty industry