Toronto
Sales & Business Development
Full - Time
28-Jun-2021

KEY JOB ACCOUNTABILITIES

To support our salons development activities in a sustainable way, acting as a «SALON EDUCATION CONSULTANT ». -Help our salons develop their business by providing a customized professional development program, and relevant training - Develop customized coaching programs for salons – within an assigned territory by collaborating with LOREAL PROFESSIONNEL business consultant. The territory will cover the greater Toronto area

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

·       Master brand identity and knows sense of purpose

·       Masters fundamental knowledge: products, categories, gestures, sales and service

·       Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

·       Elaborates service & retail education plans aligned with business priorities

·       Cooperates with 360° internal & external stakeholders guarantying a consistent customer experience

·       Pilots & monitors Retail Education's Efficiency DESIGNS, TRANSMITS & EMPOWER

·       Designs appropriate learning solutions for Customer Experience

·       Delivers & transmits Education Contents

·       Provides personalized follow-up & coaching

·       Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

·       Fosters empathy

·       Knows customer profiles & transmits customer centricity

·       Continuously elevates services standards and POS execution according to brand specificities

WHAT WE LOOK FOR

·       Active Cosmetology License

·       3 Years hairstyling salon experience

·       Proficient in MS Office ( Word, Excel, PowerPoint, Outlook)

·       Excellent command of the English language both verbal and written

·       Ability to travel and work weekend when required

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