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Warsaw
Operations
Full - Time
01-Jan-2021


As Customer Care Specialist you will:

  • Be the privileged interlocutor of clients within the Customer Care and ensure the complete execution of the order-to-cash cycle.
  • Proactively ensure order processing and follow-up until the delivery.
  • Follow the execution and identify the risks of shortages, and work both internally and with the client in order to limit its impacts.
  • Record, analyze and follow up the disputes situations (complains, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution.
  • Return process management.
  • Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
  • Support the design of the information architecture.
  • Achieve budgeted indicators.
  • Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job.
  • According to the organization, participate to the implementation of projects in collaboration with the clients (ex: information sharing, stock levels optimizations, SAP and efficiency related projects etc.)
To succeed in the role you will need:

  • Experience in customer service and logistics areas;
  • Very good knowledge of English and Polish in written and oral;
  • Excellent computer skills using Microsoft Office software;
  • Experience in “SAP” data base system will be an advantage;
  • Outstanding telephone communication skills;
  • Flexible availability to clients and able to adapt to their requirements;
  • To be able to handle multiple tasks at one time with a high attention to details.
  • Analytical thinking.
We offer:

  • Friendly and dynamic work atmosphere in a team engaged in sports and CSR activities
  • Plenty of opportunities to grow (also cross-divisionally and functionally)
  • #Learningneverstops mindset: wide learning and e-learning package.
  • Attractive benefits package.
  • Annual bonus system.
  • Community-engaged in Sports and CSR activities.
We are open for candidates with disabilities


“ I agree to the processing my personal data by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw included in the CV, recruitment form and other application documents for the purpose and the scope necessary to carry out the recruitment process for the position of Customer Care Specialist *"

[ ] I agree to the processing of my personal data included in the CV, recruitment form and other application documents for the use in the future recruitment by L’Oréal Polska Sp. z o.o. with its registered office at Grzybowska 62, 00-844 Warsaw.

*- mandatory field

Information clause

The controller of  personal data is L’Oréal Polska Sp. z o.o with its registered office in Warsaw (00-844) at Grzybowska 62. Contact with the Data Protection Officer and additional information about the personal data processing carried out by the Company is possible via e-mail address: personal-da@loreal.com.

The processing of personal data is carried out for the purpose of the recruitment process in accordance with Article 6(1)(c) of the General Regulation on Personal Data of 27 April 2016, (hereinafter GDPR). Data processing to a wider extent than resulting from the provisions of labour law, for the purposes of the future recruitment processes will be carry out on the basis of the given consent with accordance with Article 6(1)(a) of the GDPR.

Your personal data will not be disclosed to other entities without your prior consent. Your personal data may be made available and at the request of entities authorized to do so under the law. The controller may, by means of a written contract, entrust to another entity the processing of your personal data to the extent and for the purpose necessary to perform the service. Your personal data will not be transferred to a third country/international organization.

Your personal data will be kept for a period of 2 years from the end of the recruitment process – in which case these data will be processed until the consent is withdrawn.

You have the right to access their data, rectify, delete, object, limit processing and transfer. Your consent may be withdrawn at any time. Withdrawal of the consent will not affect the lawfulness of the processing of your personal data that was made on the basis of your given consent before its withdrawal. A declaration of withdrawal of the consent to the processing of your personal data should be sent to the e-mail or postal address indicated above.

You have the right to lodge a complaint to the President of the Personal Data Protection Office if you feel that the processing of your personal data violates the provisions of the GDPR.

Provision of personal data is voluntary but necessary for the participation in recruitment process. Failure to provision of personal data will result in the inability to participate in the recruitment process.