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Full - Time

The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 38 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005. This year we were also named one of the world’s most ethical companies by the Ethisphere Institute for the 11th time.

The Professional Products Division is universally known for exclusively supplying salons and other professional customers with the most advanced technologies in hair, skin and beauty products. The 8 brands within this division are L’Oréal Professionnel, Kérastase, Shu Uemura Art of Hair, Redken, Pureology, Matrix, Biolage, and Pulp Riot. Our brands have made us the world leader in professional beauty products and one of the most dynamic places to pursue your career in the UK.


You will: 

As the Customer Data Manager you will work with the E-commerce Director on the following:

Responsible for collecting, reporting and analyzing Customer sell out data and Customer Metrics/KPIs
Responsible for translating data to actionable insight
Responsible for sharing regularly and transparently data insights to commercial and brand teams to influence promotional and marketing plans
Responsible for evaluation ROI of promotions across key clients and key brands
Responsible for setting up strong relationships with Customer Data teams
Able to build automated dashboards on reporting platforms such as PowerBI
Able to respond to ad-hoc queries and translate into business opportunities
Work with Google cloud platform, Google Big query, AI platform and Data flow
Manage business and digital marketing data
Able to build forecasting modules leveraging AI and ML techniques
Advanced knowledge in SQL and Python

You are:

•Eager to have responsibility for a function
•Entrepreneurial and challenging in your mindset  with an ability to get creative
•Willing to roll your sleeves up and get involved in all aspects of Social media – tech, it, logistics, training, education, finance etc.
•Excellent at networking across functions, brands and divisions to bring people together and align them for Social Commerce
•Able to and embrace working as a small unit/team to make things happen but embrace working cross brand with all PPD brands to execute effectively
•Comfortable presenting and being the ‘face’ of Social Commerce when needed both on and offline
•Willing to travel around the UK building relationships in local areas to develop community.

You have:

A drive to support the Stylist industry with an understanding and belief in the role Social Commerce can play in this
Experience in motivating and driving teams to success on and offline
The ability to connect with our Stylists, support, understand and motivate them to earn and ultimately live better
A solution-based approach to the ambiguous
A strong understanding of the driving factors to build a Social Commerce platform
Experience of building marketing and commercial calendars and strategy