L’oreal Luxe Omni Retail Education Exec - Fragrance
I am the Omni Retail Education Executive for my Fragrance brands. I am the face of the category for our retail team and the custodian of the brand DNA and category education strategy. I champion the Fragrance values to inspire and drive our teams to deliver a world-class consumer experience. I champion product, services and experiences, set a high standard, and foster a coaching culture where our team feels developed & nurtured. I deliver training and engagement programs with the Omni Retail Education Manager & MB training team for brand, luxe and retailer BA communities.
Key Responsibilities:
BRAND EDUCATION
- Deliver the Omni Education trainings for the portfolio of brands & fragrance category, ensuring to meet the needs of our teams & engage all BA models & Channels of distribution (Luxe BAs, Mono Brand & Retailer BAs).
- Create modules & content for One Retail & Trainings (Brand & MB).
- Support Education & Field teams in training & coaching for their in-store teams (Luxe, Mono & Retailer BA).
- Attend, supports & participates in relevant divisional meetings/project groups. Create, as well as localise global education programs on all categories of the brands.
- Through regular store visits, bring to life brand education & coaching of BAs to elevate brand & consumer experience. Stay ahead of the latest trends in Education and self-development.
- Evaluate the effectiveness of training programmes and report on the improvement and impact on sales/service for stakeholder feedback.
RETAIL & SERVICES
- Collate feedback from key stakeholders & Area Managers on education needs of the brand & brand services
- Contribute to Services, CRM & Beauty Tech trainings and engagement, as well as meet the divisional objectives of the transversal retail KPI.
- Deliver the Fragrance service strategy across the relevant distribution channels and foster BA engagement with services and events (including Beauty Tech).
EDUCATION BUDGET & OPERATION
- Deliver the brand education strategy on time & in budget.
- Collaborate with the Head of Luxe Training to deliver on the multi-brand education calendar & key deliverables.
- Support delivering the BA conferences, Retail Drives & Retailer conferences (content etc).
PEOPLE DEVELOPMENT
- Drive a culture of coaching & development.
- Elevate the BA experience/journey and embed/launch key global and local initiatives.
- Ensure BA adoption and usage of One Retail.
- Champion cross-function collaboration and ways of working.
ABOUT YOU:
I AM:
- Field based with
- 1 x day at Head Office per fortnight
- 1 x day in either Self-Fridges or Harrods per fortnight
- Field time is a mix of store visits, classroom training, and content building
MY CORE KPIS ARE:
- Retail Performance & KPI
- Category performance
- External BA feedbacks + engagement
- Pulse
- BA Turnover & BA Pulse
- NPS & CXE
MY DELIVERABLES/OUTCOMES ARE:
- Elevated BA Experience Highly engaged BA workforce (L’Oreal Luxe and Retailers’ own)
- World-class customer experience
- O+O Consumer Experience strategy
- Brand & Category Experience strategy
- Retailer conferences
MY KEY STAKEHOLDERS ARE:
- O+O CX & BA Experience
- Brands/MDs/PMs
- Retail Field Management
- Field Support
- Brand & multi-brand education
I HAVE IN-DEPTH KNOWLEDGE OF:
- Education and training experience/technique
- Fragrance Category
- Retail leavers and landscape
- Stakeholder Management
- Project and change management
MY KEY SKILLS ARE:
- Retail & Commercial Acumen
- People & Stakeholder Management
- Education, Training & Facilitation
- Coaching
- Strategy building & Analytical Skills
- Empathy
WHAT WE OFFER
Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.
Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.