JOB SUMMARY 
  At Aesop, we believe in cultivating exceptional experiences, and as our Retail Business Manager, you will be a strategic and operational leader, pivotal in bringing this vision to life across a portfolio of stores. You will inspire teams, drive commercial success, and champion our unique brand culture and unparalleled customer experience.

If you are an entrepreneurial, customer-focused leader, deeply passionate about Aesop’s values, and driven to excel in a dynamic retail environment, we invite you to join us!

CORE WORK ACTIVITIES
Drive Performance & Growth (50%)

• Develop and execute strategic annual and quarterly plans to achieve ambitious portfolio goals ;
• Maintains oversight of commercial performance through robust analysis of KPIs, and wider commercial data sourced from Aletheia and StoreForce; identifying opportunities, and drive growth
• Lead and motivate your teams to understand performance drivers and deliver outstanding results
• Collaborate with their RBM peers to deliver commercial success for their market and zone by sharing successes and best practice
• Partners with their Trainer to grow team capability in line with portfolio and business goals

Recruit, Develop & Retain (20%)

• Partner with Store Managers and Talent Acquisition to recruit, onboard, and develop Aesop retail talent;approve hiring decision for all RCs
• Coach, mentor, and provide feedback to Store Managers and Consultants, fostering their growth and enhancing retail performance
• Builds dynamic talent development, retention & succession plans for their portfolio by adhering to Aesop’s performance review cycle and talent review process

Lead Customer Experience (20%)

• Champion the consistent delivery of the Aesop customer experience, inspiring teams to uphold our non-negotiables,
• Ensure excellence in clienteling and CRM tools to recruit new customers and foster loyalty
• Analyze customer feedback and NPS scores to continuously enhance the in-store experience
• Partners with Marketing and Visual Merchandising to optimize product mix and ensure coherent and impactful campaigns
• Ensures the consistent delivery of the Aesop retail standards across their portfolio in relation to the five senses

Lead Portfolio Operations (10%)

• Conducts regular and purposeful store visits that motivate, build capability, reinforce key messages and uncover commercial opportunities. 80% of an RBMs working week will be spent in stores
• Act as a vital link between head office and retail, ensure effective communication and strategic support

WHO YOU ARE:

• Education : N/A
• Year of Experience : +10 total years & at least 3~5 years of Retail manager experience is required
• Experience:
  • Proven x year experience successfully leading a team of managers in a customer and sales-focused retail or hospitality environment
  • Strong commercial acumen with the ability to own and manage a P&L for a store network.
  • Exceptional communication skills, both written and verbal, with a passion for engaging customers and inspiring teams.
  • Experience in multi-site management and solving problems within established business frameworks.
  • Experience in cosmetic industry is preferred
  • Experience in a dynamic and fast changing environment
  • Open mind set to learn&adopt Aesop culture
  • Good negotiation skill with Department store buyers
  • Proven ability to develop & motivate others
• Language:
  • Fluent in Korean and preferrable English is preferred
  • Preferred communicable in English
• Other Skills:
  • Proficient with Excel,PPT (MS Office)

WE ARE ENGAGED & COMMITTED:

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion or any other characteristics protected by law.

We are proud to be an equal opportunity employer.

(*Please attach your updated Eng. resume when you apply.)