Job Title: Skincare Advisor, L'Oréal Dermatological Beauty

Location: Westfield shopping centre, Stratford – [ Boots the chemist] 

Reports To: Area Manager

Job Type: Full-time (3 month contract)

About L'Oréal Dermatological Beauty:

L'Oréal Dermatological Beauty is a division of the world's leading beauty company, L'Oréal. We are dedicated to pioneering advanced skincare solutions, rooted in dermatological science, to address a wide range of skin concerns. Our portfolio includes iconic brands renowned for their efficacy, safety, and innovation, such as La Roche-Posay, Vichy, and CeraVe. We believe in the power of science to transform skin health and improve lives.

Job Summary:

As a Skincare Advisor for L'Oréal Dermatological Beauty, you will be the face of our cutting-edge skincare brands, providing exceptional customer service and expert advice to our diverse clientele. You will play a crucial role in educating customers about our scientifically-backed products, understanding their unique skin needs, and guiding them toward personalized skincare routines that deliver visible results. Your passion for skincare, combined with your in-depth knowledge of dermatological principles, will enable you to build lasting relationships with customers and contribute to the success of our brands.

Key Responsibilities:

• Customer Consultation & Personalization:
  • Conduct in-depth skin analyses and consultations to identify individual customer needs, concerns, and skin types.
  • Recommend personalized skincare routines and product solutions from our L'Oréal Dermatological Beauty portfolio (e.g., La Roche-Posay, Vichy,  CeraVe).
  • Educate customers on product ingredients, benefits, application techniques, and the science behind our formulations.
  • Provide expert advice on how to integrate our products into existing routines and address specific skin conditions like acne, sensitivity, aging, dryness, and sun protection.
• Sales & Brand Advocacy:
  • Achieve and exceed daily, weekly, and monthly sales targets.
  • Drive brand loyalty through exceptional service, product knowledge, and consistent follow-up.
  • Act as a brand ambassador, passionately representing the values and scientific credibility of L'Oréal Dermatological Beauty.
  • Promote new product launches, promotions, and special events.
• Merchandising & Store Operations:
  • Maintain an immaculate and inviting retail environment, ensuring product displays are well-stocked, clean, and visually appealing according to L'Oréal guidelines.
  • Assist with stock checks, and report any discrepancies.
  • Ensure compliance with all health, safety, and company policies.
• Continuous Learning & Development:
  • Actively participate in all training programs provided by L'Oréal Dermatological Beauty to stay up-to-date on product knowledge, dermatological science, and sales techniques.
  • Stay informed about industry trends, competitor activities, and new developments in skincare.
  • Seek opportunities for self-development and growth within the L'Oréal organization.

Qualifications:

• Experience:
  • Minimum of 1-2 years of experience in a retail sales environment, preferably within beauty, skincare, or pharmacy settings.
  • Previous experience as a beauty advisor, skincare consultant, or aesthetician is highly desirable.
• Knowledge:
  • Strong understanding of dermatological skincare principles, ingredients (e.g., hyaluronic acid, retinol, ceramides, niacinamide), and common skin concerns.
  • Familiarity with L'Oréal Dermatological Beauty brands (La Roche-Posay, Vichy, CeraVe) is a significant advantage.
• Skills:
  • Exceptional communication, interpersonal, and active listening skills.
  • Proven ability to build rapport and establish trust with customers.
  • Strong sales acumen with a track record of achieving targets.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced retail environment.
  • Proficiency in using POS systems and basic computer applications.
• Attributes:
  • Passionate about skincare and committed to helping others achieve healthy skin.
  • Proactive, results-oriented, and customer-focused.
  • Professional demeanor and appearance.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required by retail schedules.

What We Offer:

• Competitive salary and commission structure.
• Comprehensive training and continuous learning opportunities with L'Oréal experts.
• Generous product allowance.
• Opportunities for career growth and advancement within the L'Oréal Group.
• A dynamic and supportive work environment where your passion for beauty and science can thrive.

Join L'Oréal Dermatological Beauty and become an essential part of our mission to deliver life-changing skincare solutions!