Key Job Accountabilities 主要職務
1) Customer inquiry and complaints handling through phone, email, chat, active support on SNS
2) Outsourced management
3) Communication with other team(brands, QA, CC, Legal, contact center etc.) to reply to consumers appropriately
4) Summary and Analyze VOC(Voice of Customer)
5) General Customer service and administrative duties to handle complaints
6) Cooperation with outside association
7) To implement a new approach to customer care, by using the latest tech.
Must Have Aspects 必須項目
Minimum 3 years experience in customer service / education(trainer) / sales /CRM
Microsoft MS Application, Excel, Access, Power Point Skill at least Intermediate Level
Japanese native speaker
English Skill(reading, speaking-communication with customer on the phone) at least Intermediate Level
Experience at Contact Center system building such as chat, FAQ
Preferred Qualification 希望項目
Experience at Cosmetic Company
Experience at E-commerce Business