Tempo Determinato
Manchester, England
Human Resources
Full - Time
01-Jul-2024

HR Services Team Leader - Trafford Park, Manchester

Maternity Cover starting September 2024


Are you an expert in employee lifecycle with a passion for systems and polices? As an experienced leader in the Shared Services space you thrive in upskilling and motivating your team to meet SLA's and deliver an exceptional service. 


When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.


Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else. 


If you want the Freedom to go Beyond, we’ll see you at L’Oréal.


We embrace our entrepreneurial spirit in everything we do, always challenging ourselves to new ways of doing things. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.

Our founder Eugène Schueller once said that "a company is not walls and machines, it’s people, people, people". Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.


Reporting to the HR Services Director, this role is responsible for managing a team of HR Coordinators and HR Apprentice. You are responsible for ensuring we provide an accurate and efficient HR administration and query handling service for our employees and wider HR teams.


You will

    Directly manage the HR Coordinators and HR Apprentice

    Plan work tasks of the HR Services Team and provide high quality administrative support in the delivery of HR calendar events such as:  salary reviews, peak recruitment (i.e. internship intake) etc

    Support and coach the team with the deployment and understanding of our HRIS (One Profile) and wider ways of working 

    Provide hands on support for complex queries and cases.

    Act as escalation point for assisting with query resolution.

    Ensure weekly and monthly reports are provided to the relevant teams, as well as proactively running regular reports to ensure quality of data.

    Work collaboratively with the payroll, reward, finance and divisional HR teams to provide seamless employee experience. 

    Ensure payroll critical processing is actioned in the relevant month and a detailed level of checking is completed for audit purposes.

    Build good working relationships with all key stakeholders. 

    Use data and analytics to inform your decisions and make recommendations to the business and wider HR team


You have


  • A passion for change and continuous improvement  
  • Previous experience of managing a team and or leading a shared service function.
  • Customer focused mindset and strong relationship building skills 
  • Excellent organisational skills, with the ability to prioritise effectively in an ever-changing environment
  • Outstanding communication and interpersonal skills, remaining calm and professional at all time.
  • Energetic team player
  • Ability to deal with all matters confidentially and diplomatically.
  • Ability to set up, use and bring forward systems
  • Intermediate Excel and experience of using database.


You get


Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself. Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. This includes access to private medical and dental insurance, enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance programme available to all employees for if and when you need it. 


How we recruit


At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.

  • You can apply to up to three jobs within a rolling 30-day window.
  • You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams.
  • Please visit "Your Application Space" to see the jobs you have already applied to.
  • Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.