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Seoul
Operations
Full - Time
17-Feb-2021
Operations_Customer Care Team_Order Planner
  • Provide excellent customer service and cultivate a close working relationships with related parties.
  • Process and track orders until the delivery. (Check overdue/credit limit, coordinate delivery schedule, etc.)
  • Understand metrics for order fulfillment activities/SCM KPIs and driving positive results.
  • Assure all customer (and order specific) value add requirements are met.
  • Optimize the order process and manage the inventory at an optimum level.
  • Manage offline store KPI and replenishment for regular products
  • Manage return process
  • Month-end closing (incl. analysis counter stock (consignment, POS), KPI (CS index, return, refusal, etc.))

  • Ensure on-shelves availability & inventory quality in retail stores
  • Ensure the expected quality of stock, in terms of accuracy, discrepancies, deviation, and shrinkage
  • Be stores’ contact window for supply chain-related issues

  • Maybe required to perform additional duties, special projects, and responsibilities as assigned by management

[Requirements]
  • University graduate
  • 3~5 years or above experience
  • FMCG or Order-related experience preferred
  • Fluent in both Korean and English
  • Attention to details, Excellent communication/excel skill, SAP experience preferred