Streetsboro, OH
Full - Time


L'Oréal’s dynamic culture provides its employees with entrepreneurial freedom and opportunities to drive transformation across its €29.87B business, encompassing over 35 brands, around the globe. In the US, we have 12,000 employees working collaboratively across 14 states to build leading edge technologies, launch highly personalized products, reimagine consumer experiences. Our formula: Social Responsibility, Diversity and Inclusion equals Innovation and Success in Beauty, our sole business.

Joining L’Oreal means joining our mission of offering women and men worldwide the best innovation by meeting the infinite diversity of beauty needs and desires all over the world. A company founded on Science, we continually explore new territories and invent products of the future, while drawing inspiration from beauty rituals the world over.

As a leader, we must preserve the beauty of the planet and contribute to the well-being of our employees and of the communities in which we are present. We invite you to explore the opportunities to help us perform this important mission.

Job Summary:

Within the Physical Distribution network, the Continuous Improvement and Quality (CI-Q) function is fundamental to the Supply Chain Transformation journey at L’Oreal USA.  This position will support the department in deploying the Continuous Improvement roadmap via the appropriate methodologies and across the NA Physical Distribution network. 

This role will Support the CI-Q Manager in their goal to blend analytics with business process knowledge to make data driven decisions, propose improvements and support organizational objectives in all fields and departments that increase customer and employee satisfaction while reducing cost and waste.

Key Responsibilities:

  • Support the CI-Q Manager in the execution of the CI Roadmap – optimize to drive end to end process improvement, focusing on short & long-term strategies.
  • Implement, maintain and drive project standards of customer satisfaction through SQD (L’Oreal’s Distribution Quality Manual) and overall performance on planning, execution with safety, quality and productivity using the necessary and appropriate methodologies. Work with department teams on the SQD program improvement plan.
  • Create standard operating procedures & develop process flow maps
  • Support the CI-Q Manager in the coordination of network strategic anticipation and planning, including budgets, trends and 3YP
  • Support the CI-Q Manager in initiative driven by the Corporate Operational Excellence Team to update and validate site master plans (see RACI matrix below).

Additional Responsibilities:

Support the CI-Q Manager in running and analyzing initiatives in:

  • Safety, Quality and Ergonomics.
  • Customer Service improvements and E2E agility
  • Training with a focus on engagement, effectiveness and adaptability of an evolving labor market
  • MANH LMS including updates in performance, standards and proposals.
  • KPI reporting and data analytics, including Cost to Server enabling business performance.
  • Site Master Plan and Business Continuity Plan of the site.

Job Requirements:

  • BS Degree in Supply Chain, Engineering, or related field
  • Strong knowledge of Microsoft Suite, including Microsoft Teams, Excel, Powerpoint, and Power BI
  • Strong analytical skills and ability to effectively interact with all levels of employees
  • Strong project management skills and a strong analytical approach to evaluating methodologies and defining best practices
  • 1-2 years of experience in distribution, manufacturing or E2E Supply Chain roles preferred.
  • Process excellence experience/training or certification (LEAN, EOS, Six Sigma, etc) preferred
  • Knowledge of ERP, WMS, LMS systems preferred


Innovator: share best practices throughout local area and L’Oreal Global and thrives within a changing organization and fast-paced work environment

Strategist:  manages multiple priorities in a fast-paced, dynamic environment and creates and provide an environment in which employees can work safely and thrive

Integrator: self-motivated and work independently and as a team member; Influences team and works well in a cross-functional team

Entrepreneur: manages the site’s assets and its continuous modernization.

Implement and utilize the L’Oreal USA Manifesto, Behavior Charter and Competencies

Working Conditions:

Work flexible hours/shifts, as needed

Must be able to lift 35 lbs.

Must be able to handle multiple projects and prioritize daily work loads

Employees are required to wear appropriate personal protective equipment, including safety glasses, safety vest, steel-toed footwear and gloves where applicable

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email [email protected]. Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.
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