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Information Systems
Full - Time
Context :

L’Oréal is present in 130 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty; it is now the industry world leader with €25, 26 billion consolidated sales (in 2015).

The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires. To achieve this ambition, L’Oréal can rely on the support of a performing IT team.

IT EMEA’s purpose is to answer and anticipate business expectations efficiently by deploying and developing IT solutions across Europe, Middle East and Africa.

As a true business partner for all our divisions, our multicultural team directly contributes to the success of L’Oréal’s brand portfolio: Lancôme, Yves-Saint Laurent, Biotherm, Kiehl’s, La Roche Posay, Vichy, Garnier, Maybelline New-York, Kerastase, Redken (…)

Missions :

SAP RUN/EDI Transformation Lead ( 75% )

  • Ability to lead a transformation of an existing operating model to either improve or set-up new services in a Zone or across multiples organizations Travel and Retail, Operations, Global IT to promote best practices.

  • Able to steer vendors across zones to deliver action plans.

  • Promote and enforce simplification, rationalization and globalization whilst reducing the service charge.

  • Monitor improvements, SLA, KPI

  • Set-up a plan, change management (including communication), metrics to track the roll-out of new process and standardization across multiple geographies.

  • Enforce and adjust the use of supporting tools such as Service Now for all ITIL processes. Enforce automation of SLA computations.

  • Implement the governance to steer the deployment on a zone/global footprint.

  • Assess areas to improve and propose remediation plan.

  • Ensure that the Change initiative meets its objectives of increasing usage of the systems and technology focusing on the people side of change around vendor management and ITIL capabilities.

  • Demonstrating a structured change management approach integrated with agile project management involving high collaboration and diverse (technical and non-technical) stakeholders

  • Developing and managing tailored program plans for deployment and change to drive adoption and minimize resistance across our clients.


Act as a Service Delivery Manager (25%) for a scope to develop l’Oreal company and businesses understanding.


Skills :

  • ITIL knowledge (Continuous Service Improvement, service introduction and management)

  • Act as a facilitator to drive Change

  • Object and result driven

  • Ability to interact with others, steer and influence adoption of best practices

  • Experience working in a large, multisite organisation.

  • Experience working with and managing on shore/offshore vendors.

  • Excellent relationship building and collaboration skills.

  • Demonstrable experience as a technology Change Manager on large scale transformation programs, underpinned by technology,

  • Experience in delivering Change within a large-scale SAP ECC is desirable

  • Experienced of delivering change in programmes that are multi-site / regional / global