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Île-de-FranceClichy
Information Systems
Full - Time
07-Dec-2020
Context :

You join the team in charge of HR information systems for the L'Oréal group, within the team dedicated to support and HRIS projects.
You will provide support (follow-up and processing of requests) and monitor the evolution of the different projects which consists in the deployment of personnel administration in the international subsidiaries of the L'Oréal group and you will actively participate in the evolution of our HR information system.
You will also be in charge of monitoring SLAs and the entire SAPHiR support activity. As such, you will have to make recommendations on the changes to be made to minimize the support workload.

Your main interlocutors will be:
- The SAPHiR project team of the DSIRH as well as the One HR and One Payroll team.
- Functional HR coordinators for the zones (Europe, Asia and Latin America, Africa & Middle East)
- HR in our subsidiaries


Missions:
- Coordinate our AMS and associated contracts
- Provide level 3 support to HR users in countries already deployed on SAPHiR: investigations if necessary, follow-up and closure of cases, support for users in difficulty.
- Support and maintenance of HR applications in collaboration with the Corporate IT teams.
- Management of several projects simultaneous 
- Write the detailed specifications of specific developments within the framework of the evolutions and carry out the recipes for them
- Rigorously manage your activity on a daily basis: respect of SLAs, formalization and follow-up of ongoing incidents, ongoing developments...
- Elaboration of documentation in English for users
- Managing calls for tenders for our service contracts


Profile sought:

- Good knowledge of SAP HR PA, PD and PT modules. SuccessFactors would be a plus.
- You have a strong interest in HR and have already worked in a PA, PD and PT support unit on SAP and SuccessFactors. 
- Autonomous, you also know how to work in a team and have a sense of organization and a spirit of synthesis. You demonstrate rigor and quality in your day-to-day work, you are very precise.
- Fluency in English essential