L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together create meaningful impact.

In the L'Oréal Dermatological Beauty Division, we change people's lives by creating the ‘beauty of health’ with our iconic brands (La Roche- Posay, Vichy, CeraVe, Skin Ceuticals). With the most prescribed brands by dermatologists and other specialists, our division is maintaining a double-digit growth worldwide for the last 5 years which is fueled by +7.5k employees around the world. 

Key responsibilities 

The National Training Manager plays a key role in the design, coordination and implementation of training and development programs for L'Oréal Canada, specifically for the La Roche-Posay and Vichy brands. A true agent of change, he/she contributes to the achievement of the company's strategic objectives by improving the skills and knowledge of employees.

• Strategy and Planning:
  1. Develop and implement a training strategy aligned with the strategic objectives of La Roche-Posay and Vichy, taking into account the specificities of each brand.
  2. Identify training needs in collaboration with managers, sales and marketing teams, and by conducting performance analysis, satisfaction surveys and reviewing feedback from the team.
  3. Develop an annual budget for training activities for LRP and Vichy and ensure rigorous follow-up, optimizing resources and seeking cost-effective solutions.
  4. Define key performance indicators (KPIs) to measure the effectiveness of training programs and return on investment (ROI).
• Program Design and Development:
  1. Design and develop innovative and engaging training programs, adapted to different target audiences (sales, marketing, training teams, etc.) and different formats (face-to-face, e-learning, blended learning, etc.).
  2. Select and manage internal and external trainers, ensuring the quality of their interventions and their adequacy to the needs of the different learners (beauty advisors, account executive, etc.).
  3. Supervise the development of training materials (presentations, manuals, videos, e-learning modules, etc.) ensuring their relevance, quality and accessibility.
• Management and evaluation:
  1. Monitor and evaluate the effectiveness of training programs (feedback from participants via satisfaction questionnaires, impact on performance, ROI, etc.).
  2. Analyze the data collected and produce regular reports on the impact of education and areas for improvement.
  3. Identify opportunities for continuous improvement of training programs based on participant evaluations and feedback.
  4. Stay on top of trends and best practices in training and development, by participating in conferences, webinars and conducting competitive intelligence.
  5. Identify and propose new innovative learning solutions (digital platforms, virtual reality, gamification, micro-learning, mobile learning, etc.) in order to optimize the engagement and effectiveness of training.
• Collaboration and Communication:
  1. Work closely with marketing, sales, medical, human resources and other relevant departments such as Luxury and CPD Training Managers to ensure that training programs are consistent with the brands' overall strategies.
  2. Work closely with the Luxury and CPD training teams to ensure consistency across L'Oréal Canada's Myla programs and platform 
  3. Communicate effectively with the various stakeholders on the progress of training programs and the results obtained.

Professional &Technical Competencies 

1.  Embodies the brand's identity and knows the dermo-cosmetic world of Canada:
   • Mastery of brand identity and knowledge of its mission.
   • Mastery of fundamental knowledge: products, categories, gestures, sales and service.
   • Mastery of the competition, the market, customers and trends.
2. Drives business through retail service and training:
   • Cooperates with internal and external stakeholders in 360° to ensure a consistent experience for the beauty advisors.
3. Designs, shares and empowers:
   • Collaborates in the design of live learning solutions appropriate for the customer experience.
   • Animates and shares educational content from Live events.
   • Provides follow-up and coaching (to trainers).
   • Animates learning communities with passion.
4. Improves customer experience and service attitude:
   • Promotes empathy.
   • Knows customer profiles and conveys the customer-centric approach.
   • Continuously improves services in the execution of training based on brand specifics.

Benefits

• Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day!
• Defined benefit and defined contribution pension plan 
• Access to a 24/7 telemedicine service (Maple)
• Hybrid work model (minimum 3 days/week in the office)
• Special Friday schedules
• Subsidized cafeteria, free coffee, soups, and tea
• Access to numerous virtual learning platforms
• Phenomenal vacation policy
• Paid year-end holiday week
• $500 wellness account per year
• Exclusive employee discounts of up to 50% (WOW!)
• Free BIXI membership and STM discounts
• Reimbursement of professional licenses
• And much more!

We’re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.

 The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

 We are proud to be an equal opportunity employer.