Job Title: Marketplace Account Manager

Department: eCommerce

Reports To: Director, Marketplace

Location: St. Petersburg, Florida (SalonCentric National Operations Center)

Summary:

Launched in April 2022, the SalonCentric Marketplace offers a one-stop shop for beauty professionals—stylists, estheticians, barbers, nail technicians, makeup artists, and more—providing everything they need to run their businesses. This role presents a unique opportunity to join an established company investing in digital growth and development. As a Marketplace Account Manager, you will directly impact revenue growth by analyzing seller performance, identifying growth levers, and providing strategic recommendations to optimize product turnover. You will be a key player in driving sales across a breadth of sellers in your assigned category. Cross-functional collaboration is essential to ensure stakeholder alignment while maximizing both seller and customer experience. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and adapts readily to change.

Responsibilities:

• Serve as the primary point of contact for sellers supporting growth initiatives while building strong relationships with top brands with a key focus on driving sales.
• Support sellers in uploading new product catalogs via various integration methods (API, CSV, manual) and mapping products to our taxonomy with strong use of SFCC.
• Optimize seller communication on back-office functions: catalog management, order management, SEO optimization, etc.
• Oversee customer relationship development through the marketplace, handling returns, fulfillment, customer feedback, returns/refunds, and order management.
• Track content status to ensure timely launch of seller products.
• Conduct monthly business reviews with key leadership stakeholders for assigned categories.
• Proactively anticipate business needs and drive process improvements.
• Collaborate with the marketing team to ensure marketplace vendors are fully supported with promotional activities and digital marketing campaigns.  
• Develop and manage an external contract employee for streamlined product support and account management efficiency. 
• Research and test up-to-date marketplace trends and technology to ensure we stay ahead of the competition in the professional beauty space and overall marketplace landscape.

POSITION REQUIREMENTS:  

• Bachelor’s degree from a 4-year college or university.
• 4+ years of relevant work experience in eCommerce, Marketplaces, Business, Digital Marketing, Merchandising, or related fields.
• Experience with eCommerce Marketplaces or Online B2B Retailers such as Amazon, Walmart, Macy’s, JCPenney, Target, Mirakl, etc is preferred.
• Possess knowledge of and passion for digital commerce and marketplace platforms. Previous experience launching and/or scaling an online marketplace is preferred.    
• Strategic thinker that can navigate multiple tasks in an ever-changing environment while always putting the customer experience first. 
• Excellent written and verbal communication skills – ability to understand, organize and communicate complex information to a variety of audiences.
• Knowledge of e-marketing KPI’s and general understanding of web analytics.
• Exceptional computer skills, including Microsoft Office Suite (Excel, Word, and PowerPoint).