The world leader in beauty, L’Oréal is present in 130 countries on five continents. Our 32 international brands have allowed us to devote ourselves solely to one business: beauty, with a mission to provide the best in cosmetics innovation to all women and men around the world. We want to bring beauty to all people. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation. L’Oréal encourages diversity and sustainable, ethical sourcing for all our products and we have reduced our emissions by approx. 50% since 2005.  Our brands are leaders in beauty, and we are looking for you to lead the change you want to see in L’Oréal.

The Key User ensures the correct implementation of the solution on the site. They are key contributors to the design and build of target processes and solution. They ensure that the solution answers the business needs during the testing phase. The key users will act as level 1 of support and will be the privileged “end users” that will be contacted after the project for all questions regarding the solution.

Key activities:

        Share site and business process information for Business Diagnostic

        Perform readiness execution tasks identified during Business Diagnostic

        Get knowledge of ODES solution utilization

        Contribute to Fit to core design

        Prepare KDD (position paper) for Core enrichment (evolution) requested

        Support change management activities

        Localize Core Documentation

        Answer to Configuration team questioning

        Perform training of end users

        Perform UAT preparation (test cases, dataset)

        Execute test scenarios for UAT & raise defects

        Perform cutover preparation & execution

        Perform Business Simulation Day

        RUN: L1 of support – Log and perform the 1st analysis of incidents; escalate to L2 if necessary

        RUN: Perform tests on incidents fixes

        RUN: Raise demands & perform tests on core enrichments

Key skills & competencies:

        Fluent in site local language and English

        Knowledge of the site and the Teams

        Strong knowledge of site current business processes, as transversal as possible

        Appetency for change

        Analytical thinking & Data-driven decision taking mindset

        At ease with advanced technical solutions

        Strong knowledge & skills on Masterdata management

        Pedagogical spirit & great communication skills

        “Make it happen” & collaborative mindset


Physical Fullfilment Center of Villanterio (Pavia, Italy)

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