L'Oréal Luxe Omni Retail Education Executive - YSL & Prada Beauty
L'Oréal Luxe are on the lookout for a Omni Retail Education Executive for my YSL and Prada. You will be the face of the brand to our Retail team and the custodian of the Brand DNA and Brand Education Strategy. You will champion the brand's values to inspire and drive our teams to deliver a world-class consumer experience. You champion product, services and experiences, set a high standard, and foster a culture of coaching where each of our team feels developed & nurtured. You will deliver training and engagement programs in collaboration with the Omni Retail Education Manager & Multi-brand training team for both brand, luxe and retailer BA communities.
Key Responsibilities:
BRAND EDUCATION
Deliver the Omni Education trainings for the portfolio of brands, ensuring to meet the needs of our teams, and engage all BA models & Channels of distribution (Luxe BAs, Mono Brand & Retailer BAs).
Create modules & content for One Retail & Trainings (Brand & MB).
Support Education & Field teams in training & coaching for their in-store teams (Luxe, Mono & Retailer BA).
Attends, supports & participates in relevant divisional meetings/project groups. Create, as well as localise global education programs on all categories of the brands.
Through regular store visits, bring to life brand education & coaching of BAs to elevate brand & consumer experience
Keep up-to-date with the latest Education trends & self-development.
Evaluate the effectiveness of training programmes and report on the improvement and impact on sales/service for feedback to the stakeholder.
RETAIL & SERVICES
Collate feedback from key stakeholders & Area Managers on education needs of the brand & brand services.
Contribute to Services, CRM & Beauty Tech trainings &engagement, as well as meet the divisional objectives of the transversal retail KPI.
Support the Brand Beauty tech champion, & foster engagement of services & tech across the portfolio of channels/business models.
EDUCATION BUDGET & OPERATIONS
Deliver the brand education strategy on time & in budget.
Collaborate with the Head of Luxe Training to deliver on the multi-branded education calendar & key deliverables.
Support the delivery of the BA conferences, Retail Drives & Retailer conferences (content, etc.).
PEOPLE DEVELOPMENT
Drive a culture of coaching & development.
Elevate the BA experience/journey & embed / launch key initiatives from global, as well as local initiatives.
Ensure BA adoption and usage of One Retail.
Champion cross-function collaboration and ways of working.
I AM :
Field based with
1 x day at Head Office per fortnight
1 x day in either Self-Fridges or Harrods per fortnight
Field time is a mix of store visits, classroom training, and content building
Level 4
MY CORE KPIS ARE:
Retail Performance & KPI
Category performance
Pulse
BA Turnover & BA Pulse
NPS & CXE
MY DELIVERABLES/OUTCOMES ARE:
Elevated BA Experience Highly engaged BA workforce
World-class customer experience
O+O Consumer Experience strategy
Brand & Category Experience strategy
Retailer conferences
MY KEY STAKEHOLDERS ARE:
O+O CX & BA Experience
Brands/MDs/PMs
Retail Field Management
Field Support
Multi-brand Education
I HAVE IN-DEPTH KNOWLEDGE OF:
Education and training experience/technique
Retail leavers and landscape
Stakeholder Management
Project and change management
MY KEY SKILLS ARE:
Retail & Commercial Acumen
People & Stakeholder Management
Education, Training & Facilitation
Coaching
Strategy building & Analytical Skills
Empathy
WHAT WE OFFER
Our people are at the heart of everything we do and play a vital role in the success of our company. We are committed to offering you a package that is fair, competitive, and equitable to help support you to do what you love most, achieve your goals and become the best version of yourself.
Our range of optional benefits include money-saving offers and exclusive discounts, in addition to health & wellbeing support, development opportunities, flexibility, and leave entitlements. You will also have access to private medical and dental insurance, an enhanced pension, 25 days annual leave increasing after 3 years’ service, an online staff shop with up to 60% off products, access to incredible trainings and monthly talks, enhanced family leave provisions as well as up to 4 weeks paid fertility leave. We also have app partnerships with Thrive for mental health and Peppy Menopause support and an employee assistance service available to all employees for if and when you need it.
HOW WE RECRUIT
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.