About the Role

Our 'high street' division, Consumer Products Division, offers a wide range of colouring, hair care, make-up and skincare brands through main retail channels such as supermarkets and chemists with brands like L’Oréal Paris, Maybelline, Garnier, NYX Professional Makeup & Essie. 

• Client Relationship Management: Develop and nurture strong, long-term relationships with key clients, acting as their primary point of contact. Understand their business needs, objectives, and challenges to provide tailored solutions that align with both their goals and our company's offerings.
• Account Strategy: Develop and implement strategic account plans that outline objectives, strategies, and action plans for each key account. Execute with excellence the various product, pricing, promotional and category strategies of both businesses. Lead and manage the NPD process, both internally with L’Oreal stakeholders and externally with key customers
• Sales and Revenue Generation: Meet or exceed sales targets by actively promoting our products and services to key clients. Identify cross-selling and upselling opportunities within the accounts to maximize revenue potential. Identify tactical opportunities to drive incremental growth for the L’Oreal portfolio.
• Collaborate closely with internal teams such as category, supply chain, and finance to ensure seamless execution of client projects. Act as a bridge between the client and the organization to ensure all client needs are met effectively.
• Problem Solving: Address client concerns or issues promptly and professionally. Identify potential obstacles and work with relevant teams to find innovative solutions that exceed client expectations.
• Market Insights: Stay up-to-date with industry trends, competitor activities, and market dynamics to provide insights that inform business decisions and strategies.
• Reporting and Forecasting: Provide regular and accurate reports on account performance, sales activities, and progress towards targets to management. Manage the forecast, accruals, BPM and other promotional tools, as appropriate.
• Financial: Understand the true cost of conducting our business. Achieve all financial targets, including volume and margin. Manage expenses within allocated budgets. Optimise trade spend budget to maximize ROI. Oversee and review promotional accruals system, including communication of any anomalies to the business.

About You

• Bachelor’s degree in business, Marketing, or related field (MBA is a plus)
• Proven track record of at least 2 years in key account management within the FMCG industry.
• Strong understanding of FMCG market trends, consumer behavior, and competitive landscape
• Exceptional communication, negotiation, time-management and interpersonal skills.
• Results-oriented mindset with a demonstrated ability to meet or exceed sales targets.
• Analytical thinking, commercial acumen, proficiency with data, attention to detail and problem-solving skills to navigate complex client scenarios.