Key Job Accountabilities  主要職務            

Mission: Improve our sell-out in line with Brand/ distribution channel strategy by training and developing Beauty Adviser mainly at POS on brand, product, service and retail competencies. Fostering POS efficiency in collaboration with sell-out management teams.

80% time minimum on the field.        

Rolls-out global or customized training programs for each store and/or staff member, in cooperation with the retail business manager or retail director/Head of Retail and Area Manager, which can include 1:1, digital, POS training:            

 Develops beauty adviser knowledge and competencies in one to one using coaching approaches            

Supports new BAs in on boarding phase            

Animates a community of BA to foster learning            

Participates to learning material /tools design and adaptation            

 Impersonates and transmits the values of the brand and service attitude            

Stays up to date with competition knowledge ( products, learning methods, services, innovations)            

 Masters POS system, system affinity and experience            

Contributes to sell out & retail efficiency            

 Follows up ROI of learning actions vs sell out and build on going improvement            

Directly contributes to the POS selling activity during peak periods            

Contributes to improve sell out, providing regular feedbacks to Retail management teams            

Main KPIs 

Productivity: IPT/AUS

NPS/ CXE Score

Conversion rate

Brand specific Service KPI (Beauty Tech)            

Must Have Aspects 必須項目             

"Metier" (専門分野） expertise (hair, skincare and make-up, fragrances…⇒SC/MU)            

Brand and product knowledge            

Excellent knowledge of business environment and culture            

Persuasive presentation, excellent communication, and interpersonal & networking skills            

Passion for education, transfer of his her know-how and ability to engage teams            

Training delivery skills            

PC & Microsoft Office skills