Director of Omni-Education
Location: 10 Hudson Yards, New York, NY
Division: L’Oréal Luxe
Reports to: AVP of Omni-Education & Activation Lead
Who We Are
At the heart of our company lies a dedication to innovation and progress. In all markets where we operate, we're committed to fostering excellence, empowering talented individuals, and leading the way in various industries.
Join L'Oréal: As the world's #1 beauty company, with a presence in over 150 markets, we are embarking on a transformative journey that embraces sustainability, digital innovation, and societal progress. We are dedicated to shaping the future of beauty by harnessing the power of technology, data, and science to tackle global challenges while staying true to our social and environmental commitments.
We're proud to have earned recognition as industry leaders in:
- Most Innovative Companies - Fast Company, 2023
- Top 5 - Most Attractive Companies Worldwide Among Business Students - Universum, 2023
- Top 25 World's Best Companies - TIME, 2023
- Top Companies for Executive Women - Seamount, 2023
- Best Place to Work for Disability Inclusion - Disability Equal Index, 2023
With 86,000 dedicated employees spread across 150 countries, L'Oréal leads the global beauty industry and pioneers’ beauty technology. Our portfolio comprises 36 international brands grouped into four divisions. For over a century, we've been committed to making beauty accessible to all, and our goal is to reach another billion consumers worldwide through innovation.
Now, it's your moment to shine. If you are experienced, embrace challenges, value continuous learning, and want to create a positive impact, we invite you to join our diverse teams. Whether you're an industry veteran or a seasoned professional, we are always on the lookout for exceptional talents to contribute to our mission.
In the L’Oréal Luxe Division, we create the very best of luxury beauty. Our Division has an unrivalled portfolio of 23 aspirational brands (Yves Saint Laurent, Kiehl's, Lancôme, Prada, and Urban Decay to name a few) and an incredibly talented team of 28k experts, making it perfectly equipped to meet the endless and all-encompassing demands of luxury consumers around the world.
What You Will Do:
Revolutionize the consumer experience by developing and implementing innovative omni-channel services and education programs for retailers, Beauty Advisors and field teams that elevate brand equity, drive business growth, and reinforce brand consistency across all touchpoints. This role will define education strategies, champion innovation, and ensure the seamless integration of education and omni-services initiatives (e.g., retailer technology, educational experiences, multi-brand events) in both online and offline settings.
- Define overarching L’Oreal Luxe retail education strategy, driving consistency across brands and elevating the consumer experience across omni-channel touchpoints
- Oversee centralized teams responsible for omni-retail tools (retail systems, platform management), education content, and multi-brand activations for hallmark moments .
- Partner with cross-functional teams to ensure proper reflection of brand identity in all education materials and continuity of education tools in both online and offline settings.
- Define omni-services strategy in alignment with North America guidelines, supporting roll-out of education tools, and curating a comprehensive suite of services, such as personalized consultations, virtual try-on tools, and interactive educational content to drive consumer engagement and brand loyalty.
- Develop data-driven recommendations for new tools and services that address evolving consumer needs, leveraging insights and shopper intelligence to identify market opportunities.
- Monitor and evaluate the effectiveness of education programs and omni-channel services using KPIs (CXE, BA levels, expert distribution, BA pulse, etc.), providing regular reporting to regional brand stakeholders, acting as the local liaison
- Champion the brand's commitment to sustainability and ethical practices, integrating these values into all education materials and service offerings to reinforce brand social responsibility.
- Manage the budget allocated for education and omni-channel services, optimizing resource allocation to ensure cost-effective implementation and maximum impact of innovative programs.
Requirements
•10+ years of related experience
•Requires a recognized discipline expert within the company
•Solves unique and complex problems that have a broad impact on the business
•May lead programs/multiple projects and/or diverse functional teams
• Ability to communicate quickly, clearly, and effectively across multiple departments; ability to accept creative input / feedback .
• Ability to work successfully in a strong team environment; contribute ideas, be persuasive / defend design solutions whilst remaining flexible and open to others points of view
• Confidently interact with customers, peers, and cross functional teams
• Superior organizational skills; handle multiple projects, and ability to adjust to pressing priorities
What We Offer
Salary Range: $138,500– $200,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
Hybrid Work Policy (Up to 2 Days per week work from home for eligible roles, subject to manager approval.)
Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!
Employee Resource Groups (Think Tanks and Innovation Squads)
Access to Mental Health & Wellness Programs
Your Future Team
We Are Committed and Engaged
Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran and need a reasonable accommodation during the application or hiring process, please contact [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. All of your information will be kept confidential, to the maximum extent permitted by law, according to EEO guidelines.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.