Σύμβαση αορίστου
Praha
Prague
Supply Chain
Full - Time
27-Nov-2024

L’Oréal CZ/HU/SK, the leading beauty tech power-house, drives innovation from its regional HQ in Prague. We're shaping the future of beauty across the region with cutting-edge technology and iconic brands. Currently, we are expanding our Customer Care team and searching for Specialist with fluent Hungarian and Czech (or Slovak).

 

As a Customer Care Specialist, you will be accountable for: 

  • Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Establishing personalized relationship with the key clients
  • Efficient response to customer´s requirements and following up with customers to ensure their issues are resolved and satisfaction is achieved.
  • Execute E2E process of orders, claims, disputes, returns, credit notes, refunds and proactive follow-up
  • Collaborating with cross-functional teams to resolve complex customer issues (FC, Sales, Credit, Portfolio, Supply Chain, Finance...)
  • Follow and enforce company standards of processes and policies
  • Collaborate to maintain accurate customer master data
  • Identifying opportunities for process improvements to enhance the customer experience 
  • Perform testings when implementing new system features
  • Owner of the Order To Cash process

 

We are expecting: 

  • Fluent Hungarian and English + Czech or Slovak 
  • Customer centricity
  • Excellent verbal and written communication skills
  • Ability to simply describe a complex situation
  • Knowledge of Excel
  • Strong attention to detail, problem solving and innovative mindset
  • Team spirit and collaboration


Benefits:

  • International environment and opportunities for further development
  • Profit sharing (additional bonus according to the company's results)
  • Flexible working hours, regular home office
  • 25 days of vacation, 3 sick days
  • An attractive package of benefits (Multisport & Benefit card, meal vouchers (170 CZK), discounts on all L'Oréal products, etc.)
  • Modern office in Prague 5 - Anděl
  • You can apply to up to three jobs within a rolling 30-day window.
  • Μπορείτε να υποβάλετε αίτηση για έως και τρεις θέσεις μέσα σε ένα κυλιόμενο παράθυρο 30 ημερών. Δεν μπορείτε να αποσύρετε την αίτησή σας μετά την υποβολή της αίτησης, οπότε φροντίστε να επιλέξετε μια θέση που να ταιριάζει με τα όνειρά σας. Επισκεφτείτε τον "Χώρο Αιτήσεων" για να δείτε τις θέσεις στις οποίες έχετε ήδη υποβάλει αίτηση.
  • Δεν μπορείτε να υποβάλετε αίτηση σε αυτήν τη θέση επειδή έχετε ήδη υποβάλει αίτηση σε τρεις θέσεις τις τελευταίες 30 ημέρες. Επισκεφτείτε τον "Χώρο Αιτήσεων" για να δείτε τις θέσεις στις οποίες έχετε ήδη υποβάλει αίτηση.
  • Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted.