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OntarioToronto
Sales & Business Development
Full - Time
02-Nov-2020
SALON EDUCATION CONSULTANT

LOREAL PROFESSIONNEL – DIVISION OF LOREAL CANADA – TORONTO – ONTARIO

KEY JOB ACCOUNTABILITIES 

To support our salons development activities in a sustainable way, acting as a «SALON EDUCATION CONSULTANT ». -Help our salons develop their business by providing a customized professional development program, and relevant training - Develop customized coaching programs for salons – within an assigned territory by collaborating with LOREAL PROFESSIONNEL business consultant. The territory will cover the greater Toronto area

PROFESSIONAL & TECHNICAL COMPETENCIES 

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE 
Master brand identity and knows sense of purpose 
Masters fundamental knowledge: products, categories, gestures, sales and service 
Master competition, market, clients, and trends knowledge 


DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION 
Elaborates service & retail education plans aligned with business priorities 
Cooperates with 360° internal & external stakeholders guarantying a consistent customer experience 
Pilots & monitors Retail Education's Efficiency DESIGNS, TRANSMITS & EMPOWER 
Designs appropriate learning solutions for Customer Experience 
Delivers & transmits Education Contents 
Provides personalized follow-up & coaching 
Animates learning communities with passion 

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE 
Fosters empathy 
Knows customer profiles & transmits customer centricity 
Continuously elevates services standards and POS execution according to brand specificities

WHAT WE LOOK FOR
Active Cosmetology License
3 Years hairstyling salon experience
Proficient in MS Office ( Word, Excel, PowerPoint, Outlook)
Excellent command of the English language both verbal and written 
Ability to travel and work weekend when required

L'Oréal Canada is an equal opportunity employer.