Job Title Analyst, IT Operations

Division: L’Oreal IT

Location: Berkeley Heights, NJ

Reports To: AVP, Domain Lead – IT Operations


Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!


What You Will Learn:

  • Provide support for Americas Operations in MES, SAP and other local applications
  • Resolve service requests from users as per SLA based on the critical nature of the request 
  • Test enhancements, bug fixes, and system solutions
  • Develop job aids and procedures
  • Ability to test, support and replicate system/data related issues
  • Continuous coaching and development of users
  • Process user management requests
  • Manage multiple projects as assigned
  • Manage change management for end users in terms of training in MES and SAP
  • Manage system configuration in both SAP and MES
  • Learn, deploy, and/or support new tools or solutions that are critical to the business
  • Contribute to the development of local solutions (specifically in system reporting)

What We Are Looking For:

Required Qualifications:

Technical Skills

  • SAP ECC
  • SQL
  • Microsoft reporting services
  • Some application development
  • Education and Experience
  • 2 to 5 years’ experience in IT (supporting information systems preferred)
  • Bachelor's degree in related field is preferred, or equivalent experience


Looking for expertise in:

  • Inventory/manufacturing systems
  • Data/report management

What’s In It For You:

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
  • Learning & Development Opportunities for Career Progression (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
  • Employee Resource Groups (Think Tanks and Innovation Squads)
  • Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time. 

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